Carrier Logistics selected by Mountain Valley Express to optimize operations

Carrier Logistics Inc. (CLI), a prominent provider of freight management software for Less-Than-Truckload (LTL) fleets, today announced that Mountain Valley Express has implemented CLI FACTS in its growing less-than-truckload operation. The LTL carrier is now using the freight management software at 13 terminals to support the operation of 300 tractors and 500 trailers.

“We chose Carrier Logistics to support our aggressive growth goals,” said Lizette Guajardo, sr. manager customer experience at Mountain Valley Express. “The legacy TMS we were using did not have the automated integrations, reporting, and customer self-service and visibility tools we needed. After looking at a number of systems, we chose CLI FACTS because it was a complete solution and the right system for our future.”

Since going live with FACTS, Mountain Valley Express has been using the freight management system to process approximately 2,500 freight bills daily for their pick-up and delivery, linehaul and cross dock operations. According to Guajardo, the capabilities enabled by FACTS have already reduced the time it takes for load tendering, planning and dispatching from eight to as few as three hours per day.

Mountain Valley Express is now using the entire FACTS freight management solution, including the Dock Management System at two terminals with plans for deployment company-wide, and the LOC-AI module for appointment scheduling. Integrations enabled by CLI for the carrier include document imaging and driver communications systems, and a custom solution for the company’s accounting platform.

In addition, a customer facing portal provides tools for quotes and pick-up creation as well as enhanced visibility into load status. The self-service system, Guajardo noted, has led to administrative time savings by reducing the amount of email traffic.

With CLI’s support, Guajardo related, Standard Operating Procedures for daily operations were established and training materials were created that illustrate how functions in FACTs are connected to SOPs. “CLI provided valuable input into what we should address and step-by-step instructions and videos,” she explained. “With these materials our staff has been able to figure things out in just minutes. Overall, CLI’s support throughout the implementation process has been very helpful in making sure we got it right.”

Based in Jurupa Valley, California, Mountain Valley Express provides LTL services in California, Arizona and Nevada from 13 service centers. The more than 50-year-old company also operates distribution facilities for warehousing, distribution and supply chain management needs, including bulk storage and cross dock transportation and repackaging and re-packing services.

“FACTS was designed to be a single and complete solution for LTL carriers,” said Ben Wiesen, president of Carrier Logistics. “We’re pleased that our freight management software is meeting the needs of Mountain Valley Express for their operations and their growing customer base.”