C.H. Robinson unveils the Agentic Supply Chain

C.H. Robinson announced the arrival of the Agentic Supply Chain: an intelligent ecosystem that continuously thinks, learns, adapts and acts.

Going beyond automation, this is the most advanced form of artificial intelligence in logistics. It understands context, makes decisions in real time and self-optimizes global supply chains at scale.

“Companies in every industry are under increasing pressure to employ AI or get left behind,” said Arun Rajan, Chief Strategy and Innovation Officer. “But many are uncertain where to start or how to invest. There’s no better place to start than your supply chain. With even the most sophisticated shippers, we see supply chains hindered by slow manual processes, disconnected systems and untapped data that AI could turn into action. Plug into C.H. Robinson and your supply chain immediately becomes an Agentic Supply Chain.”

C.H. Robinson’s Always-On Logistics Planner™, a digital workforce of 30+ connected AI agents, is already performing millions of shipping tasks that defied automation for decades. Now with Agentic Supply Chain™ Solutions, the company offers a logistics platform with deeper intelligence and broader impact – from planning and procurement to delivery and replenishment.

Customers leveraging an Agentic Supply Chain are already seeing tangible benefits and will see more as C.H. Robinson’s AI agents grow in number, surface more insights, and continue to operate more predictively and proactively. Benefits include:

• Faster speed-to-market: When shipment planning and booking are reduced from hours to seconds, it secures more favorable rates, carriers and delivery appointments for customers’ freight.
• Smarter cost optimization: Dynamic mode and lane selection, pricing and freight consolidation help customers capture hidden savings.
• Better visibility and control: A unified view of freight coupled with predictive insights and recommendations enables proactive decision-making.
• Greater agility and resilience: Always-on service allows instant response to shifts in demand and shifts in market conditions. Systems anticipate disruptions and reroute freight before delays occur.
• More bandwidth: With agentic AI managing more of their supply chain, customers can redirect the time and talents of their workforce to other business priorities.

C.H. Robinson architected the Agentic Supply Chain by combining advanced AI technology, the largest logistics dataset in the world and the expertise of the industry’s best logisticians – working in sync with its Lean operating model. This disciplined approach, known as Lean AI, drives smarter, faster and continuously improving supply chains. With over 37 million shipments annually – more than 100,000 per day – C.H. Robinson operates at a scale that uniquely positions it to train AI on real-world complexity and deploy agents that make more intelligent decisions.

“With agentic AI, we’re unlocking the value trapped in unstructured data: phone calls, emails, tribal knowledge,” said Mike Neill, Chief Technology Officer. “In September alone, one of our AI agents captured 318,000 freight tracking updates from a single type of phone call. Previously invisible to our systems, that data now flows to another AI agent that updates our platform, feeding our predictive ETAs and optimizing our customers’ deliveries.”

The Agentic Supply Chain builds on the AI models and AI agents C.H. Robinson began deploying for thousands of customers starting in 2023.

“For more than 120 years, this company has shaped the logistics industry. Today we’re doing it again,” said Dave Bozeman, Chief Executive Officer. “Instead of chasing disruption, we’re engineering it and engineering it from within. When I joined C.H. Robinson, I made it clear that our future would be defined by customer obsession, operational strength and innovation. Our Lean AI, now directly powering the Agentic Supply Chain, is a bold step forward in serving our customers smarter, faster and better.”