WSP Transportation Management Center operations underway for NYSDOT Region 11

For more than three decades, The New York State Department of Transportation has had an established partnership with WSP for transportation management services.

Under contract with New York State Department of Transportation (NYSDOT), WSP recently began operating the state’s Region 11 Transportation Management Center (TMC), which monitors conditions on state-owned roadways in the Bronx, Queens, Kings, New York and Richmond counties.

Prior to this contract, WSP has been operating TMCs that oversee NYSDOT Regions 2, 8, 9 and 10, which cover the Long Island counties of Nassau and Suffolk and the Lower Hudson Valley’s seven-county area.

WSP’s TMC operations services include traffic monitoring, training, emergency response dispatch, maintenance coordination and traffic updates, along with innovative traffic management technology solutions that keep drivers safe and vehicles moving.

WSP has been conducting regional TMC operations for NYSDOT since 1992 and supports numerous TMCs nationwide.

“Much of our success in TMC operations comes from how we work to continuously improve our services, both for our clients and the traveling public,” said Patrick McGowan, Mobility Operations national market leader for WSP in the U.S.

In conversations and planning with TMC clients, WSP looks for new innovations and better practices, whether that’s automating data collection procedures, streamlining training modules for more effective personnel courses, committing to exceed key performance indicators or offering incentive pay for staff.

“Part of our culture at WSP is to never be complacent,” McGowan said. “Whether it’s a policy, procedure or practice, we look for innovations in what we are doing so that we’re consistently performing better, faster and more cost effectively than we were the day before.”

Another crucial ingredient for WSP’s success in TMC operations, according to McGowan, is the mission-driven collaboration of subcontractors, the department of transportation and other stakeholders.

“With all the background on our team, we will continue to exceed expectations and deliver even more effective services to support this program,” McGowan said.