Qatar Airways launches ‘Ramp Digitalisation Programme’ to transform ground handling operations

Qatar Airways Cargo, part of the Qatar Airways Group, is proud to announce the launch of its Ramp Digitalisation Programme, a transformative initiative aimed at creating a seamless, transparent, and paperless ramp environment. This milestone reflects the air cargo carrier’s unwavering commitment to safety, efficiency, digitilisation, innovation, and operational excellence across global ground handling operations.

At the heart of this programme is Ramp Offload and Load Supervision (ROLS), a cutting-edge ramp digitalisation tool designed to replace traditional paper-based loading instruction reports, with a fully digital ramp workflow that enhances ULD verification, ensures 100% reconciliation, and enables real-time data transmission to Load Control. With ROLS, ramp agents can execute loading and offloading tasks with increased accuracy, reduced paperwork, and improved turnaround efficiency, ultimately enhancing the flight handling process and transforming freighter ground handling.

“As the world’s leading air cargo carrier, we believe that digital transformation is not just a strategic priority - it is a core mindset guiding how we lead innovation in the Cargo industry,” said Mark Drusch, Chief Officer Cargo. “The Ramp Digitalisation Programme is a key step in supporting Qatar Airways’ broader vision of digitising every touchpoint of our operations and is a major step toward our vision of a fully connected, paperless cargo experience.”

Key highlights of the Ramp Digitalisation Programme include:

• Cutting-edge digital tool replacing traditional paper-based loading instruction reports
• Real-time loading confirmations and instant status updates to help minimise delays
• Digital reconciliation of ULDs ensuring 100% verification
• SLA monitoring and compliance, reinforcing a commitment to safe operations
• QR code-based scanning capability
• Tail tipping prevention
• Enhanced visibility on ramp operations

ROLS lays the foundation for future innovations, such as QR-coded ULDs and aircraft position scanning using handheld devices, and is part of a number of Qatar Airways Cargo’s broader Digital Cargo Vision initiatives, including enhancements in e-Bookings, paperless shipments, and automated warehouse solutions.

“Our goal is simple: we are committed to leveraging technology to enhance customer satisfaction, safety, and operational precision, delivering higher reliability, speed, and visibility, making every step of your cargo journey smoother, faster, and more secure,” concluded Drusch.