ASM expand IT and customer service team

Agency Sector Management (ASM) has undertaken a major recruitment drive as part of its strategy to prepare for anticipated challenges set to confront UK-based forwarders in the wake of recent Customs and BREXIT-related changes in regulations.

The scaled-up team across its customer service and tech departments is set to guide ASM customers through Customs procedural modifications, such as the migration of export declarations from the Customs Handling of Import and Export Freight (CHIEF) system to Customs Declaration Service (CDS).

Last December, HMRC announced an extension for exporters to make the transition to CDS to 30th November 2023, coinciding with significant changes being introduced for transit.

“We are acutely aware of the time-critical nature of our industry and, as such, the need for ASM customers to be fully supported by a well-staffed team, with enquiries being responded to accurately, expertly, and in good time, with all our systems up and running efficiently,” said Peter MacSwiney, Chairman, ASM.

“We hope ASM’s expanded team will provide much-needed resources to support our industry through the upcoming changes.”

The new hires will be fulfilling roles in administration, technical support, service management, and IT development.

ASM, which has been providing Customs software solutions for forwarders for nearly 30 years, is currently assisting more than 500 businesses that use Sequoia to migrate to CDS.

ASM will be exhibiting at Multimodal 2023, taking place at NEC Birmingham, on the 13th – 15th June, and will be sharing industry insight and the latest updates around NCTS-phase 5 and CDS exports.