Telematics falls short of expectations for more that half of commercial vehicle and fleet operators

As fleet businesses navigate a highly competitive and dynamic business environment defined by uncertainty, the adoption of telematics solutions has continued to grow year over year. However, new research from Escalent’s Fleet Advisory Hub™ insights program reveals fewer than half (45%) of adopters strongly agree telematics solutions fully meet their business needs.

This is according to the 2025 Next Generation Telematics Growth report, which offers vehicle manufacturers and service providers insight into commercial vehicle and fleet businesses’ experience with telematics solutions and the need for deeper integration across business operations. The report also explores the in-market realities of connected fleets—including telematics, data analytics and artificial intelligence—with an additional focus on connected vehicles in operation (CVIO).

Fleet operator challenges with telematics solutions stem from a gap in solving business issues. Users report experiencing varying levels of outcomes aligned to “must-have” benefits, ranging from a high of 63% for improved driver safety to a low of 40% for improved vehicle scheduling/routing.