Southwest Airlines Co.’s next chief executive officer said the carrier is wary of sharing no-fly lists with other airlines, as advocated by Delta Air Lines Inc. to protect flight crews from unruly passengers.
“These are industry issues, and so I’d like to use the A4A as the body to think through that,” said Bob Jordan, referring to the Airlines for America trade group.
Recent internal data showed that incidents involving disruptive customers were down nearly 50% over the last two weeks, he said. The reasons for the drop are unclear, although he speculated that less-full flights following the peak summer travel season and crews growing more skilled at de-escalating tense situations were factors.
“We’re heading in the right direction, so it’s very encouraging,” he said.
Jordan, who will succeed Gary Kelly as Southwest’s CEO in February, discussed a wide range of issues with reporters and editors at the Bloomberg News headquarters in New York. Here are some highlights of his comments:
CHAMP supports fully remote implementation, as well as training process via CHAMP AcademyView Article
(Bloomberg) -- Avianca Holdings SA will ask a judge to approve a bankruptcy plan that the airline says will eliminate about $3 billion in debt and preserve over 10,000 jobs.View Article
London Heathrow airport, gearing up to add hundreds of staff to handle a long-awaited rebound in travel, is seeing some of its existing workers poached by Amazon.com Inc.View Article
Hong Kong Air Cargo Terminals Limited (Hactl) and its value-added logistics subsidiary, Hong Kong Air Cargo Industry Services Limited (Hacis), have both scored at this year’s Asian Freight, Logistics and…View Article
Industry updates and weekly newsletter direct to your inbox!