PUDO and GoLocker unite to move New York forward with smarter deliveries, seamless returns and a new era of urban logistics

New York's delivery landscape is getting an upgrade. PUDO Inc. and GoLocker today announced a landmark partnership, combining GoLocker's rapidly expanding smart locker and distribution network with PUDO, one of North America's largest independent e-commerce pickup and drop-off networks. This collaboration provides the residents of New York a unique blend of secure package pickup and return options, while helping carriers and merchants reduce the high costs of first and last-mile deliveries without sacrificing consumer convenience. More than a signal of what's possible, this partnership sets a new standard for how cities can reimagine deliveries and returns by building logistics systems that are smarter, more sustainable, and designed for the realities of modern urban life.

E-commerce growth is straining legacy logistics in major metros: U.S. return rates hover around 17%, totaling $890 billion in returned goods in 2024 alone. New York City sees 80% of households ordering at least one package per week with package theft, failed drop-offs and deliveries, and messy return processes frustrating shoppers and draining retailers. According to the World Economic Forum, cities are struggling to adapt: delivery volumes could drive a 60% rise in vehicle numbers by 2030 and make deliveries responsible for up to 13% of urban transport emissions.

"E-commerce has become a defining part of modern city life, and with it comes the opportunity to rethink how deliveries and returns work for everyone," said Nigel Thomas, Founder of GoLocker. "At GoLocker, we've built New York City's trusted distribution and access point network to give residents a safe, simple, and reliable way to manage packages. By partnering with PUDO, we're revolutionizing first and last-mile logistics by creating a seamless, integrated solution that transforms how retailers and consumers experience package delivery and returns. Together, we're not just moving packages - we're moving the entire industry forward."

GoLocker has been meeting these challenges head-on. Founded to make package management simple, secure, and accessible for every New Yorker, GoLocker has rapidly expanded across New York City and is on track to reach 1,000 locations by the 2026 holiday season. With a technology-driven, community-first approach, the company has eliminated missed deliveries, reduced package theft, and created a seamless experience for both consumers and carriers. GoLocker's growth reflects its innovative model of embedding lockers into everyday neighborhood hubs, from residential complexes to local businesses, making package management frictionless and sustainable.

Known for simplifying parcel returns and improving convenience, PUDO operates a network of almost 2,000 staffed retail points across Canada and the U.S., ranging from convenience stores and pharmacies to large national retailers. Its network infrastructure is supported by software that integrates with shippers, making locations easily visible and accessible to shoppers. In addition, PUDO's established relationships with retailers, couriers, and 3PLs ensure parcels can be seamlessly picked up and dropped off, creating a proven model for last-mile delivery that provides a low-cost alternative to the traditional couriers. When paired with GoLocker's rapidly growing locker network, PUDO's system makes the partnership more scalable and uniquely positioned to serve dense urban markets.

"This partnership is about building the next generation of e-commerce delivery options for shoppers in densely populated areas like NYC that are safe, easy to use and convenient to access," said Elliott Etheredge, CEO of PUDO Inc. "This partnership delivers two big wins. First, it expands our PUDOpoint footprint in one of the most important markets in the country, making our solution even more convenient for New Yorkers. Second, it puts PUDO at the forefront of next-generation last-mile delivery in dense cities, creating a unique, unmatched service offering that benefits consumers, retailers, and carriers alike."