PITT OHIO and Vaital revolutionize freight operations with Artificial Intelligence

Purpose-built for TL and LTL carriers, N@TE automates email-based order intake with unprecedented speed and accuracy—transforming efficiency for trucking companies.

Customer service teams often spend hours processing inbound Bills of Lading (BOL) to create a pickup order. Multiply the problem by thousands of emails per day and it's a mountain of manual work.

Now that process is performed in seconds.

N@TE eliminates manual order processing while boosting customer satisfaction with near-instant response times – integrating with existing transportation management systems (TMS) and workflows.

Proven Results with a Top 15 U.S. Trucking Carrier

PITT OHIO, a leading U.S. carrier operating a fleet of 1,000 trucks, partnered with Vaital to create N@TE—achieving remarkable operational gains, including:

• 30-60X efficiency boost in email order processing times.
• 99%+ accuracy in order extraction and fulfillment.
• 70% reduction in costs for pickup order handling.

Built on Microsoft Azure, N@TE leverages enterprise-grade cloud infrastructure to deliver scalability, security, and high-performance AI processing—empowering carriers with automation at scale.

A New Era for Freight

Unlike traditional automation tools, N@TE offers a familiar experience for customers:

• No workflow changes – Orders continue via email as usual
• Interoperability – Works directly with existing TMS and systems
• Enterprise scalability – Designed for high-volume carrier operations

"AI is transforming industry. Implementing N@TE has transformed the way we manage customer orders. The AI-driven automation has significantly reduced processing time, improved accuracy, and allowed us to better serve our customers with near-instant response times. By integrating with our existing workflows and running on Microsoft Azure, N@TE empowers our team to focus on strategic initiatives rather than manual order entry. It's a true game-changer for logistics efficiency." — Scott Sullivan, EVP and CIO, PITT OHIO

N@TE goes beyond AI automation—it's competitive edge for logistics leaders," stated David Yunger, CEO of Vaital. "We are honored to collaborate with PITT OHIO, a pioneering force in the industry, to help carriers accelerate growth, cut costs, and achieve unparalleled customer satisfaction. By being early adopters of this cutting-edge AI technology, PITT OHIO is setting a precedent in the LTL space. Their commitment to innovation is paving the way for unprecedented advancements, and we look forward to witnessing their continued leadership."