Lufthansa Technik Logistik Services enhances visibility and improves customer satisfaction through CHAMP Cargosystems’ Shipply.Vision Truck

Lufthansa Technik Logistik Services has signed a new contract for CHAMP’s Shipply.Vision Truck which will be deployed throughout the German market. This will allow Lufthansa Technik Logistik Services to track events for a shipment in or near real-time from the very first segment when a trucker picks up freight at its origin (first mile), through to the last segment when a trucker delivers it to the consignee (last mile).

Launched in 2021 with a key longstanding customer, Shipply.Vision Truck is unique in that it does not require any software installation or applications and is operated by drivers scanning a QR code with the camera of their device of choice. The ease of use and lack of required apps encourage and drive adoption with end users, which maximizes visibility for Lufthansa Technik Logistik Services.

CHAMP’s Shipply.Vision Truck was created from the increasing demand for automated real-time tracking and visibility along the air cargo supply chain which reduces delays in communication by providing immediate messaging and status updates and allows drivers to report delays and discrepancies with photographic evidence.

By fostering efficient communication, transparency, and digitalization, Shipply.Vision Truck helps Lufthansa Technik Logistik Services streamline their logistics, especially when working with smaller couriers who may lack dedicated interfaces. This enhanced visibility allows for the tracking of critical shipments in real-time, ultimately adding to customer satisfaction and overall service quality.

CHAMP and Lufthansa Technik have enjoyed a long working relationship over the last 20 years, defined by close collaboration and innovation. Both companies are aligned by shared values of creativity, transformation, innovation, and progression in the air cargo industry.

Christian Sass, Product Owner Track & Trace from Lufthansa Technik Logistik Services said “We are delighted to have found an effective and innovative solution in CHAMP’s Shipply.Vision Truck. This will equip us with more accurate and immediate information, to better serve our customers. Real-time tracking and updates for courier shipments are critical for meeting our growing customer demands.

Ed Dorr, VP eCargo Portfolio from CHAMP said “Shipply.Vision Truck is an excellent tool and one that Lufthansa Technik is perfectly positioned to leverage for greater visibility and transparency. We have worked alongside Lufthansa Technik for many years, and it is our pleasure to provide them with open and innovative software solutions that drive growth and success.”