IAG Cargo looks to double its IT and digital team

IAG Cargo, the cargo division of International Airlines Group (IAG), is growing its IT and digital team with more than 60 roles, more than doubling the size of its global team.

This expansion is part of IAG Cargo’s commitment to be an agile, innovative and a customer centric business, increasing efficiency and embracing new technologies that will enable the company to adapt in an ever-changing landscape.

IAG Cargo already utilises various digital technologies and tools to streamline operations. For example, its new cargo handling facility at London Heathrow saw bespoke IT system upgrades and integrations that optimise how freight is moved and allocated within the facility, this state-of-the-art technology helps make IAG Cargo smarter and faster, enabling the company to provide the best customer service.

David Walker, Chief Digital and Information Officer, IAG Cargo, said: “This is an exciting time at IAG Cargo as we continue to advance our digital capabilities whilst progressing on our cloud journey. We are witnessing a growing customer adoption of digital booking services across our global network, highlighting the importance of our technological advancements.

“With the growth of our technology team, we are looking for people who want to work in a fast-moving and empowering environment, dedicated to continually ensuring we enhance our customers’ experience.”

As IAG Cargo continues to make strides in digitalisation to enhance customers’ eBooking experience, working towards 100 per cent e-AWB adoption and making their extensive network more accessible to customers 24/7. New and emerging technologies will play a crucial role in improving operational efficiency, enhancing customer experience, and promoting sustainability. As part of this, IAG Cargo is moving towards a cloud-first approach that will improve data accessibility, scalability, and flexibility.