ER2 improves ecommerce fulfillment nationwide with Descartes solution

Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, announced that ER2, an Arizona-based IT asset management company, is using the Descartes Sellercloud™ solution to enhance ecommerce fulfillment by unifying inventory management, warehouse operations and shipping across eight facilities on a single platform. The solution has helped ER2 improve picking speed by approximately 75%, minimize cross-shipping errors and reduce shipping costs.

“As we expanded to eight warehouses to support growth across ecommerce, business-to-business (B2B) and third-party logistics provider (3PL) channels, managing listings, inventory and shipping across three separate platforms created fulfillment delays, manual errors and limited operational visibility,” said Ben Peters, Director of Innovation and Client Solutions at ER2. “With the Descartes solution, we have a single platform that’s given us much greater consistency, accuracy and control over fulfillment across all locations, which has resulted in both enhanced customer service levels and cost-savings. Just as importantly, it supports our mission to maximize the reuse of enterprise IT equipment by reducing shipping errors, unnecessary returns and excess transportation.”

ER2 has realized the following benefits by using the Descartes Sellercloud solution:

• Bin-controlled inventory and barcode validation minimized monthly cross-shipments caused by manual picking errors and disconnected systems. Fewer fulfillment errors mean fewer returns, less reshipping and reduced transportation-related waste—helping align operational efficiency with ER2’s sustainability goals.
• Picking speed improved by 75% with guided picking workflows and structured pick paths that reduced redundant travel and manual verification for warehouse teams, enabling ER2 to process more refurbished equipment efficiently and get redeployed assets back into productive use faster.
• Shipping costs decreased for approximately 40% of the company’s orders using intelligent routing logic to fulfill orders from the warehouse closest to the customer. In addition to lowering costs and accelerating delivery times to one to two days—often earlier than marketplace estimates—this approach reduces shipping distances and associated emissions.

Descartes Sellercloud is an inventory and order management platform that helps small and mid-market retailers, distributors and wholesalers with omnichannel ecommerce operations centralize the management of their catalog, inventory, orders, purchasing, fulfillment and shipping. With 350+ integrations to marketplaces (including Amazon, Walmart, Shopify, WooCommerce and TikTok), shopping carts, shipping partners, third party logistics providers, payment gateways and vendors, the solution provides a comprehensive ecommerce ecosystem that companies can easily leverage to expand operations as they grow.

“We’re pleased our solution is helping ER2 streamline complex, multi-warehouse operations while improving customer service, enhancing cost-savings and supporting more sustainable fulfillment practices,” said Mikel Richardson, General Manager, Ecommerce at Descartes. “For sellers, centralized inventory visibility and intelligent routing can significantly reduce errors, lower fulfillment costs and support faster delivery expectations while also minimizing unnecessary transportation.”