Cleo launches supply chain orchestration console and chargeback prevention solution to stop retail penalties before they start

Cleo, the global leader in supply chain orchestration solutions through its Cleo Integration Cloud (CIC) platform, today announced the launch of its new Chargeback Prevention solution alongside a new Supply Chain Orchestration Console, a breakthrough combination designed to help retail suppliers move from firefighting to proactive prevention.

Today, suppliers are forced to react after the damage is done—often billions of dollars in chargebacks incurred, deductions taken, invoices short-paid, disputes opened, and revenue lost. Cleo’s newest supply chain orchestration solutions shift the industry from hindsight to foresight, helping retail suppliers prevent compliance failures before they become chargebacks, fees, and penalties.

Suppliers must orchestrate flawlessly across systems, logistics providers, and customer trading partners. Late documents, disputed timestamps, and the ambiguity of “we sent it” versus “they got it,” manifests as late shipments, congested distribution centers, disrupted inbound flow, stockouts, and replenishment failures. These breakdowns cost as low as $100 per violation, but routinely range as high as 5% of invoice value.

Further, indirect costs such as reduced order volume, lost shelf space, expedited freight, and damaged relationships are orders of magnitude more impactful. Across the industry, these breakdowns cost suppliers billions.

Cleo’s Chargeback Prevention solution, powered by Cleo Integration Cloud (CIC) Orchestration Edition, introduces a new way to operate: Prevent deductions before they happen.

Instead of discovering compliance failures after payment short-pays and chargebacks, suppliers can:

• Measure on-time adherence to trading partner SLAs for orders, shipments, and invoices

• Detect risk through at-risk milestones allowing for proactive actions

• Capture revenue impact to inform decisions and drive continuous improvement

Key capabilities include proactive risk notifications, continuous performance monitoring, comparative scorecards across retailers and carriers, and historical trend analysis tied directly to revenue impact.

Complementing this launch, Cleo introduced its new Supply Chain Orchestration Console, giving customers complete performance visibility and control with the entire business in one field of view.

The Console delivers a comprehensive system of control and coordination for the extended supply chain, bringing together execution intelligence across trading partners and operations. With dozens of critical supply chain metrics, businesses can track performance and SLA adherence in real time, monitor historical trends, quantify revenue at risk, and evaluate global KPIs through trading partner scorecards.

By transforming lagging operational KPIs into proactive intelligence, Cleo enables organizations to eliminate fragmented portals, bolt-on spreadsheets, and disconnected scorecards, unlocking faster decisions, stronger partner relationships, and coordinated action across the network.

“Supply chain orchestration is about real-time coordination and synchronization of processes, partners, and data that brings context directly into execution,” said Mahesh Rajasekharan, President and CEO of Cleo. “Cleo Integration Cloud already acts as the nervous system of the global supply chain, connecting ecosystems at massive scale. With Cleo’s Chargeback Prevention solution and the new orchestration Console, we’re bridging the gap between what is happening, what will happen, and what to do next, empowering companies to stop business exceptions from becoming costly failures.”

With these launches, Cleo is redefining compliance, performance, and control for retail supply chains, turning chargeback prevention into a competitive margin advantage.