American Airlines update on Hong Kong flying

Due to the reduction in demand, American Airlines has extended the suspension of flying to Hong Kong from our Los Angeles hub through March 27. Flights to Hong Kong from Dallas-Fort Worth are scheduled to resume Feb. 21. The airline will continue to review its flight schedule to ensure that customers’ needs are accommodated and make additional refinements as needed..

Frequently asked questions:
When will American run a schedule change and inform customers who were booked on these flights?
On Feb. 9, American will run a formal schedule change, and customers who are booked on impacted Hong Kong flights will see their reservation updated on aa.com. Affected customers will be contacted directly to accommodate travel needs. Customers who booked through a travel agent will be contacted by their agency directly beginning Feb. 9, or customers can reach out to their travel agency.
My flight was canceled and I don’t want to rebook. Can I get a refund?
Yes. If a flight is canceled and a customer chooses to not be rebooked, they may request a full refund by visiting aa.com/refunds.
As a result of the presidential proclamation, the United States government has imposed the following entry requirements that take effect on Feb. 2, 2020 after 5 p.m. ET:
• Any U.S. citizen or lawful U.S. permanent resident returning to the United States returning to the United States who has traveled to mainland China within the previous 14 days must enter the United States through an approved airport. American Airlines customers will be rebooked, if necessary, to one of those airports by our Reservations and Airport teams.
• Foreign nationals who have traveled to mainland China within the last 14 days will be denied permission to travel to the United States.
American continues to work closely with U.S. authorities to comply with these new orders while treating all of our customers with respect. American is committed to taking great care of any affected customers by assisting them with rebooking options and full refunds. Our team is proactively reaching out to customers who may be affected by this travel restriction to ensure they are accommodated.
Customer Q&A
When do these orders go into effect?
These orders apply to all flights departing for the United States after 5 p.m. ET on Feb. 2, 2020.
What can customers expect when flying American?
Prior to boarding an American Airlines flight departing to the United States, all customers will be asked if they have visited mainland China (excluding Hong Kong and Macau) within the last 14 days. If a customer traveled to mainland China (excluding Hong Kong and Macau) within the previous 14 days and is authorized to travel, they must enter the United States through an approved airport.
Foreign nationals who have traveled to mainland China (excluding Hong Kong and Macau) within the last 14 days will be denied permission to travel to the United States.
What airports are approved entry points for customers entering the United States if the customer has visited mainland China (excluding Hong Kong and Macau) within the last 14 days?
• Atlanta: Hartsfield–Jackson Atlanta International Airport (ATL)
• Dallas/Fort Worth: Dallas/Fort Worth International Airport (DFW)
• Detroit: Detroit Metropolitan Airport (DTW)
• Newark, NJ: Newark Liberty International Airport (EWR)
• Honolulu: Daniel K. Inouye International Airport (HNL)
• New York City: John F. Kennedy International Airport (JFK)
• Los Angeles: Los Angeles International Airport (LAX)
• Chicago: Chicago O’Hare International Airport (ORD)
• Seattle: Seattle-Tacoma International Airport (SEA)
• San Francisco: San Francisco International Airport (SFO)
• Washington, D.C.: Washington-Dulles International Airport (IAD)
What if a customer is authorized to travel, but is scheduled to arrive at a nonapproved airport?
If a customer traveled to mainland China (excluding Hong Kong and Macau) within the previous 14 days and is authorized to travel, but is scheduled to arrive at a nonapproved airport, American will help reroute the customer to one of the approved airports or offer a refund.
Should customers arrive at international airports early?
We encourage customers departing for the United States to arrive at the airport three hours early as we expect this additional screening will lengthen the normal check-in process.
Who should customers contact if they need help changing their travel plans as a result of the travel restriction?
Customers should contact their original booking provider. American’s Reservations team can be contacted at:
• U.S. Toll Free: 800-582-1573 (for customers in the United States)
• China: +86-400-898-1222 (for customers in China)
• U.S. Non-Toll Free: +1 817-786-3818 (for customers calling from country other than United States or China)