Steam Logistics partners with Relay Payments to launch RelayDirect, streamlining carrier payments

Steam Logistics, an industry leading freight broker, has partnered with Relay Payments to implement RelayDirect, a digital payment solution that simplifies carrier payments and boosts efficiency. This transition equips Steam with advanced technology to better support its growing network of carriers and factors.

Relay Payments collaborated closely with Steam’s internal technology, operations, and accounting teams to integrate RelayDirect across all their systems, ensuring a seamless transition that enhanced the payment process. By automating payments and streamlining backoffice workflows, RelayDirect creates operational efficiencies and fosters stronger relationships with carriers.

“RelayDirect gives Steam clear visibility into carrier payment status and timing, enabling us to efficiently manage a high volume of payments with minimal operational overhead,” said Adam Shearer, Chief Financial Officer at Steam Logistics. “The intuitive reporting and platform interface provide actionable insights, helping us proactively resolve issues before they arise. Our carrier partners have also praised Relay’s portal and customer service for making it easy to manage receivables and for consistently responsive customer support.”

RelayDirect is designed specifically for brokers seeking to modernize their payables process and simplify their operations. RelayDirect's robust and adaptable platform effectively tackles common challenges, including payment delays, manual inefficiencies, and limited customization options. By automating carrier payments, it enhances cash flow management and strengthens carrier relationships by providing faster payments and greater transparency.

“RelayDirect is more than just a payment tool; it’s a comprehensive solution designed to enhance operational efficiency and strengthen relationships across the supply chain,” said Spencer Barkoff, President and Co-Founder at Relay Payments. “Our close partnership with Steam Logistics ensures that their team has the tools and support needed to deliver unparalleled service to their carriers.”

In collaboration with Navix, Relay and Steam developed an integration to optimize document imaging and auditing processes, further ensuring accuracy and compliance in managing payment records. This partnership reflects Steam’s commitment to innovation and excellence across all aspects of its operations.