Shiplify reducing billing variances for Trinity Logistics

Shiplify, the primary accessorial revenue identifier for carriers, shippers and third-party logistics (3PL) providers, today announced the results of a successful integration with Trinity Logistics, a leading third party logistics (3PL) provider in North America. Shiplify has contributed significantly to an enhancement in billing accuracy for the 3PL provider by addressing the complex challenges of less-than-truckload (LTL) shipping, simplifying billing processes.

Shiplify's platform effectively addresses the challenges associated with LTL shipping, especially in managing unexpected accessorial charges like liftgate requirements and residential deliveries. These issues often cause billing variances and customer dissatisfaction. With Shiplify's involvement, such concerns are now being proactively mitigated.

"Shiplify has transformed our LTL operations," said Curt Kouts, Director of LTL, Trinity Logistics. "By implementing their platform via Banyan Technology, our TMS provider, we've significantly reduced billing variances and improved our customer relationships by proactively managing accessorial charges. This partnership has added efficiency to our business, saving our LTL shipping customers thousands of dollars."

Working alongside Banyan Technology, Shiplify's integration into Trinity Logistics' operations has leveraged AI capabilities to bring about these improvements. The platform offers detailed insights into address validation, identifying residential locations, liftgate requirements and limited access points. This proactive approach has significantly reduced unexpected charges and improved billing precision, facilitating smoother operations and clearer, upfront billing to Trinity Logistics' shipping customers.

The collaboration with Banyan, a leader in freight management software, ensured a seamless implementation of Shiplify’s solutions, allowing Trinity to immediately benefit from enhanced billing accuracy.

“Collaborating with Shiplify perfectly complements our mission to deliver unparalleled efficiency in freight management. It enriches our platform, allowing us to proactively address potential shipping challenges,” said Brian Smith, CEO of Banyan. “For our clients, this means improved billing accuracy, reduced delivery issues and enhanced operational efficiency, which are key components in driving customer satisfaction and retention.”

Since the integration, Shiplify has delivered substantial results for Trinity Logistics, including a 24% decrease in billing variance. This is a substantial clip in a tight margin business like LTL. Shiplify has also helped Trinity Logistics build better shipper and carrier relationships, as all users have access to the same pool of data points, limiting discrepancies and disputes.

"Our platform has helped update Trinity's LTL operations," added North Winship, President, Shiplify. "Our integration with Banyan has facilitated a rapid implementation, meaning a quick enhancement to Trinity Logistics' accuracy. This partnership exemplifies how Shiplify can drive efficiency and savings."