Ontario International Airport earns top global honor for customer experience from Airports Council International

Southern California’s Ontario International Airport (ONT) is again being recognized among the world’s best airports for customer experience, receiving the 2025 Airport Service Quality (ASQ) Customer Experience Award for Best Airport at Departures in North America (5-15 million passengers) from Airports Council International (ACI) World.

The award is based entirely on passenger surveys and reflects travelers’ direct feedback on the quality, comfort and ease of their airport experience. ONT was honored for delivering an exceptional departure experience, underscoring the airport’s continued rise as one of North America’s most passenger-friendly gateways and a leader in customer-focused innovation.

The ASQ award will be presented during the ACI Airport Experience Summit in September in Istanbul, Turkey.

“What makes this recognition extraordinary is that it comes directly from the people we serve,” said Atif Elkadi, Chief Executive Officer of the Ontario International Airport Authority. “Our team shows up every single day committed to delivering a world-class experience defined by care, efficiency and hospitality. This award belongs to the frontline employees, airline partners, custodial staff, and concessionaires who treat every passenger like a guest. At ONT, we don’t take trust for granted; we earn it every single day.”

The ASQ program is the aviation industry’s leading benchmark for airport customer experience, measuring passenger satisfaction across key indicators including ease of travel, courtesy of staff, cleanliness, comfort and overall efficiency. ONT’s recognition places it among a select group of airports worldwide distinguished for excellence in serving travelers.

The award builds on a series of recent national and international recognitions for ONT, reflecting the airport’s steady growth, strong passenger satisfaction and commitment to delivering a seamless, stress-free travel experience.

“As we continue celebrating a decade of local control, this recognition affirms what our passengers already know – Ontario International Airport is committed to making travel simple, comfortable and convenient,” Elkadi added. “We are proud of how far we’ve come and even more excited about what lies ahead.”