Maersk Russia / Ukraine situation update - relief packages for customers

Due to the current situation in Ukraine that has seen Maersk stop accepting bookings to and from the country until further notice, our teams have been working around the clock to find solutions that suit our valued customers and their cargo. Your supply chain is of the utmost importance to us and we are doing all we can to keep things moving despite the circumstances.  

We regret the impact this may have on your business and would like to extend our assistance to those impacted by this stoppage. Understanding that flexibility is key to our customers at this period of time, we would like to offer the following relief packages:  
By offering the above mentioned, our aim is to give you sufficient room to assess the different options most fitting for your business, and manoeuvre some of the current pressure points caused by the Ukraine situation, all to lessen the impact to your supply chain, which is of the utmost importance to us.  

• Free Change of Destination services, subject to re-stowage and shifting costs. 
• No cancellation fee on active bookings to and from Ukraine.  
• Interim stop of the Detention and Demurrage clock for containers in Ukraine until March 3rd, 2022, where the D&D responsibility lies with Maersk. 
• Flex Hub Lite – access to up to 28 days free time in selected hub ports. This is a chargeable service that comes at a fixed cost of US $800.

  *subject to operational feasibility 

Please note that our services to/from Russia – including AIR and intercontinental rail (ICR) services, which do not pass Ukraine – currently remain available but are potentially subject to change as things develop.