IntelliShift continues momentum with industry recognition and customer-first innovation

IntelliShift, the connected fleet intelligence platform for safety and operations teams, continues to build momentum from its prominent industry recognitions to provide fleets with the tools, service and confidence they need to compete with their largest competitors.

Earning consistent customer experience and innovation award wins over some of the largest telematics providers, IntelliShift brings enterprise-level recognition, technology, expertise and service to fleets often overlooked by larger vendors. Rather than chasing scale alone, IntelliShift remains committed to helping fleets of all sizes succeed with personalized support, data-driven insights and flexible solutions they need to thrive in their markets, regardless of competitor size.

“IntelliShift has an excellent product with wonderful customer support. It’s a pleasure to work with a company that is as passionate and accommodating as we are,” said John Glover, Director of Fleet Safety at Day & Nite. “This is a partnership that I don’t ever want to break.”

Dating back to 2023, IntelliShift has been in the winning seat for some of the most well-known industry awards. Winning both the Fleet Management Innovation of the Year award in the 9th annual IoT Breakthrough Awards and a bronze placement in the Customer Service Success award from the 19th annual Stevie Awards for Sales & Customer Service, IntelliShift now ranks in the world's top honors for achievement in customer service and innovation.

Consecutively, IntelliShift has won:

• IoT Breakthrough Award for Fleet Management Innovation of the Year
• IoT Breakthrough Award for Analytics Company of the Year
• Silver Customer Service Department of the Year Stevie Award
• Bronze Customer Service Success Stevie Award

“These awards are great milestones for IntelliShift which show we are providing the best customer experience and delivering on our promise to be a true partner to our customers,” said Paula Finecey, VP of Customer Experience at IntelliShift. “Our success stems from a commitment to providing team support and scalable solutions that drive customers and safety programs and fleet operations forward.”

By the numbers, IntelliShift’s proactive customer approach has decreased its total support case count by 91% in the past two years, with the average customer call wait time under an impressive thousandth of a second. As a result, the company has enjoyed a consistent 98% customer retention rate, attributing to the successful nominations of many industry award wins and improved customer outcomes.

“IntelliShift is easy to use, and the support staff is terrific,” said John Conover, Operations Manager at DeLea Sod Farms. “If we have an issue, I shoot an email and usually get a call back within ten minutes, sometimes even less. Support is Grade A.”

These achievements reflect IntelliShift’s commitment to delivering not just technology but true partnership. With a focus on long-term customer empowerment, IntelliShift continues to prioritize meaningful relationships, rapid support and realistic results, ensuring that mid-sized fleets have the tools, insights and service they need to operate smarter, safer and more efficiently.