Hardis Supply Chain and Pandora partner on global WMS transformation to modernize jewelry supply chain

Hardis Supply Chain, a global leader in supply chain software and technology solutions, today announced a strategic partnership with Pandora, the world’s largest jewelry retailer by volume, to support a major global warehouse management system (WMS) transformation. The initiative is helping Pandora modernize and standardize warehouse operations across regions as part of a broader, end-to-end supply chain transformation.

Pandora has embarked on a comprehensive modernization program spanning ERP, WMS, TMS, and global visibility platforms to support rapid growth, sustainability goals, and an increasingly digital retail ecosystem. With a complex global footprint that includes crafting facilities and distribution centers in Thailand, Europe, and North America, alongside an extensive third-party logistics (3PL) network, the company required a scalable, flexible foundation capable of orchestrating operations across regions and channels.

“We needed a partner that would flex with us,” said Dawn Swackhamer, Vice President of Global Operations & Planning Technology at Pandora. “The big names can be rigid and don’t offer customization. Hardis was willing to configure and customize to meet our unique needs, and they do it very well.”

After an extensive vendor evaluation, Pandora selected Hardis WMS for its deep configurability, scalability, and collaborative, partner-first approach. The solution is being deployed globally in phases, beginning with Europe and Thailand, with expansion planned next for Pandora’s high-revenue North America distribution center in summer 2026. This phased rollout has reduced risk, validated integrations, and ensured operational readiness ahead of peak volumes.

Key components of the transformation include:

• Support for complex, multi-flow distribution: Hardis WMS enables concurrent flows from manufacturing into distribution centers and from distribution centers to owned stores, franchises, wholesalers, and B2B partners, supporting continuous optimization across the network.

• Real-time visibility and flexible reporting: Configurable dashboards and role-based reporting provide end-to-end insight into inventory, throughput, and performance, enabling faster, data-driven decision-making.

• Customization aligned to Pandora’s operating model: Tailored allocation and prioritization logic allows Pandora to dynamically respond to demand signals, margin considerations, and partner commitments, reducing idle inventory and improving service levels.

• Tight integration with enterprise systems: The WMS rollout aligns closely with Pandora’s migration to SAP S/4HANA and a new transportation management system (TMS), supporting stability during peak seasons while improving orchestration across the supply chain.

• A collaborative “One Team” execution model: Hardis Supply Chain worked closely with Pandora teams throughout design, testing, and deployment, translating business requirements into solutions that perform in real-world operations.

“Having a partner that understood our business in great detail made all the difference,” Swackhamer added. “Together, we designed, built, and tested something that truly worked for us.”

Early outcomes from the program include improved real-time inventory visibility, more reliable fulfillment against partner commitments, operational efficiency gains such as faster handling and higher stock accuracy, and stronger revenue realization by ensuring the right product reaches the right destination at the right time.

The Hardis-Pandora partnership underscores the growing importance of configurable, scalable supply chain technology as global retailers navigate increasing operational complexity and evolving customer expectations.