Denim introduces custom AR Collections Communications focused on shipper trust

Denim, the trusted freight factoring and back-office automation partner, has launched AR Collections Communications. The new experience gives freight brokers and fleets full control over how and when payment reminders go out to shippers.

Shippers say unprofessional collections damage trust. In a recent survey of nearly 100 shippers, the top three challenges with collections included unrecognizable third-party outreach, unprofessional tone, and the wrong department being contacted. Denim’s AR Collections Communications helps brokers and fleets alleviate these issues through full customization of the collections experience—strengthening relationships and accelerating receivables.

“Too many brokers and fleets lose shipper trust because their factoring partner takes a one-size-fits-all approach to collections,” said Bharath Krishnamoorthy, CEO and co-founder of Denim. “We regularly hear about brokers losing business due to unprofessional collections emails. AR Collections Communications is designed to stop that. It gives brokers and fleets control, so every message reflects their brand, their tone, and their timing.”

With AR Collections Communications, brokers and fleets can:

• Build brand recognition by adding logo and colors to every message

• Strengthen communication with tailored subject lines and messaging

• Keep everyone aligned by adding internal team members and shipper contacts to emails

• Improve cash flow by setting custom reminder cadences that fit each shipper’s workflow

• Reduce check-ins and payment confusion with a secure portal showing invoices, payments, and due dates

The new portal gives shippers a self-serve experience, allowing them to view invoice status and payment history without needing to reach out. It’s a transparent, time-saving tool that improves the experience on both sides of the transaction.

Unlike third-party collection services, AR Collections Communications is fully automated and included at no additional cost for Denim clients. Collections run in the background—freeing up time and improving payment speed.