ASM helps Royal Mail speed up customs clearance to meet surge in e-commerce deliveries

Royal Mail has increased its use of ASM’s Sequoia platform to boost the number of operatives able to process parcels at the same time

Royal Mail has increased its use of Agency Sector Management (ASM)’s Sequoia Customs clearance software, to help meet unprecedented demand for e-commerce deliveries during the COVID-19 pandemic.

The UK’s national postal company can now have more of its operatives logged in at the same time thanks to more concurrent user licences, speeding up Customs procedures.

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Royal Mail, which delivers more packages in the UK than any other operator, says nearly half (45%) of UK adults have been receiving more parcel deliveries since lockdown began in March, according to research, which it carried out.

“Over the last few months, we have seen a strong increase in e-commerce volumes and the upgrade enables us to meet this strong demand,” said Mark Waples, Royal Mail International’s Head of Commercial Customs.

“The software has proved invaluable to our business as it has increased our capacity and given us more operational flexibility.”

ASM is an independent not-for-profit company and its one-stop-shop Sequoia Customs Clearance software is used across the international freight supply chain.

“We have been operating with Royal Mail for a little while now, and it is great to be able to help them during this challenging time to meet the growing surge in e-commerce parcel deliveries,” said Peter MacSwiney, ASM Chairman.

“ASM’s Sequoia platform gives them the tools and flexibility to ensure their business continuity and customer service standards in this unprecedented operating environment.”